We allow our customers to exchange or return a product abiding by conditions set for the purpose. You may apply for an Exchange or Return for a product or service within 3 days after you’ve received it.
Reasons for returns & replacement
- Product is damaged, defective or not as described.
- Size Mismatch for clothing.
- Color Mismatch for clothing.
- Wrongly Printed clothing. (Front/Back design mismatch, wrong design, wrong placement of design)
- Wrong product sent.
Conditions for Exchange & Return
- The product must be unused, unworn, unwashed, unaltered, and without any flaws. Products can be tried on to see if they fit and will still be considered unworn.
- The product must be intact with tags.
- An exchange or return request must be done within 3 days after you’ve received it.
- All items must be returned in original condition (including all receipt/invoice and packaging) with barcode tags attached.
- Exchange/ Return for products are subject to inspection and checking by TAG team.
- Delivery charges may apply. *
What if I lose the invoice /barcode?
- We will consider it if you lose the money receipt or invoice for exchanges. In that case, you will need to provide the purchase contact number so we can check your purchase history.
- The exchange offer will no longer be valid anymore for any irreparable damage or bending of the tags or barcode.
